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Frequently Asked Questions / Knowledge Base

Top FAQs

Marketing Engineering for Excel Software

• How do I obtain the password for my students to download the educational version of Marketing Engineering for Excel?
• Why won't my instructor username and password activate the Marketing Engineering for Excel software?
• How do I activate my instructor version of Marketing Engineering for Excel?
• After installing Marketing Engineering for Excel, where is the Activate pop up window?
• In Marketing Engineering for Excel, why are the "Run Analysis" options grayed out for each model?
• After entering the License ID and Password in Marketing Engineering for Excel, why does the "About Marketing Engineering for Excel" dialog box still show the software is expired?
• Do I have to re-activate my software every time I download an updated version?
• Can I install Marketing Engineering for Excel on a machine that already has Marketing Engineering v2.4 or earlier installed?
• Does Marketing Engineering for Excel contain any new business cases?
• With Excel 2007 and Positioning, why doesn't the market share line appear where I am clicking?

Marketing Engineering Classic v2.4 Software

• Will Marketing Engineering v2.4 work with Windows Vista and/or Office 2007?

General Questions

• How may I obtain Marketing Engineering material for review?
• Are there instructor materials to help teach Marketing Engineering?
• How do I order textbooks for my class?
• May I include Marketing Engineering text material in a course packet?
• How do my students obtain Marketing Engineering software?
• May I install Marketing Engineering software in a computer lab?

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Support Cases

If you did not find an answer to your question in the FAQ, please submit your support request via our Support Ticket System. Your request will be processed in the shortest time frame possible.